A new maid typically refers to an inexperienced maid, working in Singapore for the first time. A new maid will be more willing to work with no or 1 day off and will be able to accept a lower salary.

A transfer maid is someone who is currently working in Singapore. A transfer maid is the preferred choice for most employers if they are able to offer at least 2 days off and a higher salary, as they are able to interview a transfer maid in person, giving them a better judgment call to choose the right maid for their family.

Written consent must be given. You must continue to pay the levy up to the day before the new Work Permit is issued. If the FDW medical was done five months ago, as her employer still, you are responsible to send the FDW for her 6-Monthly Medical Examination if required.

In the event that the FDW's transfer is unsuccessful and the Work Permit is cancelled or expires, the current employer must repatriate the worker within 14 days from the date of the Work Permit cancellation/expiry.

The worker is only allowed to start work with the new employer after the Work Permit has been issued in the new employer's name and any outstanding salary should be paid on the day you release her.

For the purpose of transfer, you will not need to pay anything to the maid agency unless you require the agency to provide food and accommodation for the interim. However, do note that the salary of the FDW is to be paid even though she may no longer be performing any work for you while staying with the agency.

The maid's levy is either $265 (normal) or $60 (concession) and to be paid by the employer at the end of each month via GIRO. The maid Work Permit will be cancelled if you fail to maintain a valid GIRO account.

The levy for each month is payable by the employer at the end of each month. The payment due date is the 14th (for manual payment) or 17th (for GIRO payment) of the following month. If the 17th is a non-working day, the deduction will be made on the next working day.

Levy Concession

You can apply for a levy concession for up to two Maids if you satisfy any of the following conditions:

Condition A
i.The employer or spouse has a child who is a Singapore citizen and below 16 years old living with him/her
ii.The employer or spouse has a grandchild who is a Singapore citizen and below 16 years old living with him/her.

Condition B
i.The employer or co-residing spouse is a Singapore Citizen aged 65 years or above
ii.The employer or spouse is a Singapore Citizen and the other party is a Singapore Permanent Resident aged 65 years or above, both of whom live at the same registered address as in the NRIC.

Condition C
i.The employer or spouse has a parent, parent-in-law, grandparent or grandparent-in-law who is a Singapore Citizen aged 65 years or above, living with them at the same registered address as in the NRIC
ii.The employer or spouse is a Singapore Citizen and has a parent, parent-in-law, grandparent or grandparent-in-law who is a Singapore Permanent Resident aged 65 years or above, living with them at the same registered address as in the NRIC.

Condition D
Employers with disabilities or who have family members with disabilities and require a full-time caregiver assistance in daily activities (washing/bathing, feeding, going to the toilet, dressing and mobility).

For more information about levy, click here.

Step 1: Submission of Application
We can only proceed with this step once all required documents has been handed over to us.

Step 2: Assessment and Approval
It takes up to seven days to process a Work Permit application.

Note: If the Work Permit application is rejected, we will then proceed with Step 3.

Step 3: Appeal
It takes up to 14 days for the Appeal to be accepted and Work Permit application to be approved.

As long as you are a working adult who is a Singapore Citizen or a Singapore PR or a foreigner with valid employment pass, you may hire a maid.

If you do not have any income, you will be required to show proof of a minimum sum of SG$50,000 fixed deposit before submitting the work permit application for the maid.

The main difference is cost advantage. A live-in maid is basically working for your family as a full-time maid. Her duties may not only be housework, as most cases it will involve cooking and even taking care of your children or elderly.

A part-time cleaner is a local who will come to your house for a fixed number of hours on a weekly basis depending on your arrangement with her. Her duties are only housework. The part-time cleaner rate usually starts from $12/hour up to $25/hour.

If you do the sums, it can be quite costly to hire a part-time cleaner if you increase the frequency and the number of hours required of her.

Besides cost, trust is the utmost importance when entrusting your precious baby to someone to look after while you are at work. We will usually advise to look for a babysitter first and more importantly, she has to be a trusted recommendation.

If that fails, then consider hiring a maid but at the start, please ensure you have you mother or yourself to supervise the maid until trust and confidence has been firmly established.

Remember, the maid most likely has to juggle a few roles, such as housework and cooking, so do be patient with her during the early stage.

Direct hiring basically means finding your own maid or rehiring your previous maid and bringing her to a licensed maid agency like us, to submit the Work Permit Application on your behalf to the Ministry of Manpower.

When you direct hire a maid, the only fee you will save is the Agency Fee. But do not direct hire for the sake of direct hiring to save some money. Usually, when an employer comes to us to engage our services for direct hiring, the first question we will ask is, how well do you know this domestic helper.

If the employer barely knows the domestic helper, we will advise the employer to rethink because she won't be screened by us as it is a direct hire and if she doesn't work out, there will be no replacement as this is a direct hire case.

Yes we do, but please give us at least 3 working days notice to make arrangement for this service. Do bear in mind that, we are not responsible if your maid do not board the plane for whatever reason. We have no control over such a scenario. Our job is to make sure your maid checks-in at the Airport on time, and once that is done, our job is considered complete.

We are just a phone call away should you have any questions regarding your maid. If things are not working out with your maid, we will provide free maid-counselling service at our office if needed and if that still doesn't work, we will provide a timely replacement depending on the terms of the service agreement.

Besides Counselling Service for your maid, we also provide services like Home Leave Processing, Work Permit Renewal, Passport Renewal and Maid Repatriation Service.

A simple answer is supply and demand. Filipino Maids and Indonesian Maids are definitely the more popular choice for most employers of maids in Singapore. Usually, it's mainly because of language. Out of the 3 Nationality, Filipino Maids speak and understand English Language the best. Indonesian Maids can speak little or fair English and at least they can communicate in Bahasa Indonesia which is similar to the Malay language unlike Maids from Myanmar.

Yes we do but they are in short supply. The experienced caregivers are usually from the Philippines who were not able to complete their nursing course due to lack of money. Hence they are seeking employment in Singapore but mainly performing caregiver's services to the elderly and will not be doing housework and cooking for the entire family except for the elderly whom she is caring for. Salary wise will come at a premium for their expertise but they are definitely the cheapest available option comparing to a nurse or an elderly home which is in short supply any way.

Yes we certainly can. This is a procedure referred to as Direct Hiring in our industry and we only perform the documentation / paperwork in assisting you to obtain the Work Permit for your maid.

While we cannot guarantee an approval by the Ministry of Manpower (MOM) but what we can guarantee is that as long as you fulfil the criteria to hire a maid and even if you do get rejected, we will use our expertise to submit an appeal to MOM to obtain a favourable outcome at no additional charge.

Sure! So far, we have a 100% success rate to help employers direct hire their previous Indonesian maids back to Singapore. As long as she has no adverse records with the Ministry of Manpower (MOM) and you fulfil the criteria by MOM to hire her as an additional maid.

If it isn't a direct hire, then yes we do offer a replacement in case the domestic helper isn't a good match. Selecting the replacement helper is subject to your confirmation after you have interviewed and assessed her suitability.

Yes we do. We will use our more than 30 years of experience to recommend the most suitable domestic helper based on your requirements at that point of time.

Different household has different needs and different point of time has different domestic helpers available.

While we do make recommendations, the ultimate decision still lies with you and we will simply advise you after you have interviewed the domestic helpers presented to you for your consideration.